ch.29

CH.29: UNDERSTANDING
People behave differently in groups, they conform to others behaviour, rely on lack of contribution going unnoticed.
 * Social Psychology**-made contribution to our understanding of cooperation.

Group Formation goes through phases:
 * Forming ---> Storming ---> Norming ---> Performing ---> Decay**


 * Forming**: anxiety about groups, dependence on a leader, finding out tasks and rules.
 * Storming**: Conflict between individuals, rebellion
 * Norming**: Stable, cohesive group
 * Performing**: Energy is directed to task
 * Decay**: Task is achieved, group dissolves.

Social loafing--> Weak group identity, not cohesive Social Compensation-->Individuals work harder to make up for lazier colleagues. Production blocking--> Ones contribution gets in the way of others.
 * Group Productivity:**

Computer Supported Cooperative Work (or working) Group ware: Software designed to support group working
 * CSCW**


 * 8 CHALLENGES**

-->the disparity between who does the work and who gets the benefit -->Critical mass and prisoners dilemma problems -->Social, political and motivational factors -->Handling in workshops -->Designing for infrequently used features -->Underestimated difficulty of evaluating groupware -->The breakdown of intuitive decision making -->Managing acceptance (A new challenge for product development)