Enix+Cubed

=Team Enix Cubed (Check us out at: http://enixcube.wikispaces.com/) =

(Below is our rough work, please click on the link above for our group wiki! )

Part A: Group Resume
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 * [[image:n618170733_1271894_891.jpg width="360" height="269"]] || **Name:** Reagan Cheong (4th Year CCIT & Economics)
 * Position:** Group Leader - Oversee the project, organise meetings, distribute work based on team member's ability, and fulfill any gap that needs to be filled.
 * Skills:** Experience in User Interface Design CCT375 and CCT380, Website Design, and Design theories from Sheridan CCT courses. I have worked in multiple group projects, and have often played the role of group leader, or a member who fulfills any leftover tasks due to my versatility in ability.

HTML, Javascript, Adobe (illustrator, photoshop, dreamweaver, aftereffect, pdf), Cubase (music production), Microsoft Office (Excel, Power Point, Word). ||
 * || **Name:** Nalini Persaud (3rd Year D.E.M)
 * Position:** Background Researcher
 * Skills:** Advanced skills in Microsoft Office, Adobe Photoshop and Windows 98, 2000, XP. Effective Problem Solving skills; experiences with dealing and resolving with customer issues.

Effective Verbal and written communication skills. Effective teamplayer; experience with working in teams consisting of individuals with different expertise and backgrounds. Time Management Skills: ability to handle and prioritize a number of tasks to meet deadlines. ||
 * || **Name:** Anam Rafi (2nd Year CCIT & Industrial Relations)
 * Position:** Project Co-ordinator
 * Skills:** Thrives in a multi-tasked, fast paced and chaning enviornment, Proven strengths in leadershio and interpersonal skills. Effective team player: expereince with working in teams consisting of individuals with different expertise and backgrounds.

Quick learner; ability to learn concepts and processes quickly and apply them to various situations. ||


 * Group Rules**
 * When meetings are held, everyone contributes.
 * Work load is shared evenly and will be distributed to everyone's consent.
 * When deadlines are set, they have to be met.
 * Respect each other.
 * Allow all members of the group to voice their ideas, opinions and/or concerns.
 * Agree to meet deadlines, if unable to other members of the group should be alerted.

Pact Analysis

 * People:** Public transit is one of the most cruicial part of everyone's lives at one point or another, it may be the only way you get around but possibly the most frustrating process of your daily life. Particularly in Toronto, public transit is not as popular due to the fact that you have to pay the same $3 rate no matter where you go (when compared to Europe and Particularly East Asia). It is also a great inconvenience when people are unsure if the bus left early or is coming in late, which is a great hassle especially when it's winter. The implementation we're trying to produce to public transit is one that would provide a smart card system for payment and identification. There will be a pay as you go method that allows you to pay for the distance you're travelling, and the same card can be used in a kiosk to relay messages to the driver that a particular passenger is waiting for their bus (the identification aspect of this card plays a significant role to avoid pranksters). The kiosk will also provide the passenger with the expected time of the next bus that are traced via GPS tracking system that is not dissimilar to what is being employed through VIVA public transportation. This smart card have great potential that stems beyond the use of public transportation alone.


 * Activities:** The purpose of this activity is to increase the efficiency of payment, provide more knowledge to the passengers on upcoming transport arrival, which would further promote the use of public transportation. The way we plan to aid one in such a process is by providing computer kiosks to recharge these smart card that can be used for all major public transportation (VIVA, TTC, Mississauga Transit, etc.), and possibly purchase of other goods (e.g. snack venues within subway stations). There will be a set rate that is based on the distances being travelled, where passengers will not be overwhelmed to travel short distances via pubic transportation. Main pickup locations with have kiosks that lets the passenger know the expected time of next bus arrival, and also a place to swipe the card and let the driver know he will be expecting pickup at those stops. If the passenger identification card labels disabled, the bus driver will know right away that he's expected to lower the bus or ramp to accomodate such passengers.


 * Context:** The context where such a system will be best suited is any metropolitan area where public transportations is potentially the most efficient and cost effective way to travel. Tokens and tickets will be replaced with a card which is easier to place in a wallet and carried around, and payment method will be greatly improved to provide less queue when getting on the bus during rush hour. Passengers will also be able to stay warm and comfortable during winter when they know when their bus is going to arrive at the very pick up location they are waiting. Bus drivers will find their job easier when they have a better idea of where there's a need to pick up passenger, and also the knowledge if a ramp is expected to be lowered at the next stop.


 * Technologies**
 * GPS system to track the bus's position and expected time or arrival. (already being used in Richmondhill "VIVA"public transportation)
 * Smart cards that contains personal identity and account balance.
 * Simple radio signal that relays information to the bus driver that someone's waiting at the stop.

**Quick Facts: Mississauga Transit** Location: Located within the GTA (Greater Toronto Area) Adjoining City of Toronto on the west side and on the North shores of Ontario.

Area: 111 sqaure miles (288 km 2 ), 71' 040 acres

Population: 712'00, Canada's 6th largest city

Employment: Employess in Mississauga: 416' 300 Employees in GTA: 3.1 million

Transportation: 3rd Largest Municipal Transit System in Ontario serving approximately 30 million riders annually.

Higher Education: In Mississauga - The University of Toronto Mississauga Within Communting Dance: 10 Major Universities and 11 Technical Colleges. *Citation: http://www.mississauga.ca/file/COM/Quick_Facts2008.pdf  ……………………………………………………………………………………………………………… **Featured Article:** **Mississauga Transit  ** //Take Shelter from high gas prices!!! //

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Riding Mississauga Transit regularly is far less expensive than owning and operating a mid-size vehicle or minivan in Canada. According to the latest edition of the Canadian Automobile Association's (CAA) Driving Costs brochure, a four-door sedan can cost more than $11,000 per year, while a four-door passenger van can cost more than $14,000 per year. =====

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Now compare those estimates to the annual cost of traveling by Mississauga Transit as often as you want - it's only $390 for seniors, $1,116 for students and $1,188 for adults. You could save thousands of dollars by satisfying just some of your travel needs through transit, whether it's to commute to work or to visit a friend. =====

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The less you drive your vehicle, the less you spend on fuel and maintenance expenses. And if you don't have a second vehicle, you won't have the extra registration, insurance, depreciation and finance (car loan) expenses. Plus you can get a federal income tax credit (15.5% for 2008) on weekly, monthly and annual public transit passes. Visit [|www.transitpass.ca] for details. =====

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The many costs of owning and operating a vehicle amount to a huge expense. See for yourself - the 2008 edition of Driving Costs offers an in-depth look at the total cost of personal vehicle ownership in Canada based on a mid-size car and a minivan. =====

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First you need to know what a pre-paid debit card is before you know what the benefits of having one are. A prepaid debit card is a reloadable card that you can add money to in a variety of ways. You can use it in addition to or to replace an ATM/debit card. Some people referred to as the “unbanked” (no bank account) usually have lower incomes or be getting paid “under the table”. They may not make enough money to consider opening a bank account or may not be able to produce the necessary documentation to get an account. Sometimes, these individuals (especially immigrants) are targeted by criminals because they tend to carry large amounts of cash on them. You also don’t need to have a credit check or ChexSystems check to secure a card. A prepaid debit card allows these people to be able to have more versatility with their spending that they wouldn't normally be able to do unless they had a bank account. Simple things like shopping online, paying bills online or over the phone, reserving a hotel, renting a car, etc. are made easier and safer when you can use plastic to pay. =====

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If you do have a bank account, you may like to have a prepaid debit card as an alternative if you have a habit of having your account overdrawn whether it was an oversight on your part or an erroneous charge of a merchant. Prepaid debit cards may have a small fee of $1.50 or sometimes no fee for an overdraft. Also, as opposed to a bank, a prepaid card will decline some charges if there aren't enough available funds. Many times banks will pay even though you have no funds in your account and slap you with high overdraft fees for each charge that comes through. So if you have one bounced check and you had four other point of sale purchases from your debit card at the same time of the bounced check, you'll get hit with NSF charges for the check AND the four purchases. =====

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One small oversight can cost you BIG time eating up funds you may need to pay your rent or the like. When you're living paycheck to paycheck, many times it isn't worth the high probability of incurring exorbitant overdraft charges. This type of card is beneficial too if you’re on a limited budget and need to do a better job of managing your spending, Most of the time, when you are using a credit or debit card, we are easily tempted to overspend which can lead us into debt problems or being in a bind until next payday. The amount of personal debt many people are carrying is staggering. Only a few savvy consumers seem to be able to avoid this trap of the masses. When you give yourself a certain amount to spend on a prepaid debit card, you only have a certain amount of funds you allot yourself and when that is gone, that's it. It's like using cash to pay for your needs, but safer than carrying cash. =====

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Another good reason for prepaid debit cards is if you have teenagers, a college student, or other financially dependent loved one and need to get money to them quickly, inexpensively, and easily. This can teach them good financial management practices to benefit them when they are on their own. It's a better option than having them constantly asking for your card. =====

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One downside to these cards is that some tend to have high fees depending on your transaction habits. I've researched several different cards and have found one to have reasonable fees and excellent features perfect for my spending habits. This card is called Ready Debit. You can easily load cash onto this card from Paypal, direct deposit, Green Dot MoneyPak store locations, or a checking or savings account. You can pay for purchases anywhere Visa is accepted as well as withdraw cash from any ATM with a Visa, Interlink, or NYCE logo. You can also sign for point of sale purchases and your transaction is guaranteed to be covered by Visa's Zero Liability policy. =====

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<span style="font-size: 12pt; color: rgb(51,51,51); font-family: Calibri;">It's important to know that you do have options when it comes to how you manage your money. I think prepaid debit cards can become more popular as people become more aware of the benefits. =====

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<span style="font-size: 12pt; color: rgb(51,51,51); font-family: Calibri;"> <span style="font-size: 12pt; color: rgb(51,51,51); line-height: 115%;">*Citation: [] =====

=Part B: User Study=

<span style="color: rgb(3,0,255);">a) Statement of user study goals. What are the major questions you want answered regarding how users use the technology in question? About what they may want to see as an alternative? One of the central theme of our user study will be understanding the struggle people have to deal with public transportation, and what type of people they are (disabled, students, working adult, senior, etc.). Currently the major problem with pubic transportation is its popularity, and the standard $3 rate is not only turning people away from it, but also causing the transportation company to lose a lot of money. Efficiency needs to be optimized everywhere to reduce time on both the driver and their patrons. At this new age, we have the technology that not only provide efficiency for payment, but also provide a communication medium between the driver and the passenger ( e.g. a pickup required for the upcoming stop, the need to deploy disability ramp/ lower the bus, and also the time the next bus is expected to reach the stop.) We want to know what they think could solve this problem, thus our last question on our user study would ask participants what they think would help promote public transport, and improve it's efficiency. We want to know what they think about what would help them, and maybe learn about new ideas that could be incorporated in future or present project. <span style="color: rgb(3,0,255);"> b) Provide notes on research methods considered to answer the questions noted above. Why these methods? Why not others? The research will include a questionnaire that can be portrayed into a open ended question for interviewees to answer, while some participant who chooses to answer the questionnaire on their own are welcome to do so. For some of the open answer we receive during the survey will be revised to provided a more close ended result for analysis, and possibly used to revise our survey altogether. The goal is to receive non ambiguous answer by providing more specific options, due to the quantitative characteristic of a questionnaire study. <span style="color: rgb(3,0,255);"> c) Are there any ethical issues that you may encounter? How will you address these? Some ethical issues that we may encounter are personal survey questions such as age, occupation, and disability. To address such problems, the survey will consist of age groups instead of specific age. Each survey will have a question of occupation, but will also allow the person being surveyed a option not to respond. Disability will have to be based on our observation when we do the survey near bus terminals such as Square one and South Common.

Note* Question such as physical disability, and the traveler's use of baby carriage is directly connected to the function of our project where the bus driver will be notified if there's a need for lowering the bus at the upcoming stop. <span style="color: rgb(3,0,255);">

d) Provide a copy of actual questions asked and procedures applied.

e) A executive summary of your findings

f) Analysis and interpretation of the collected data to identify patterns or themes.
 * Survey:**



<span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Title: || **<span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Transit Survey ** ||
 * <span style="display: none; font-size: 8pt; font-family: 'Arial','sans-serif'; text-align: center;">Top of Form
 * <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Description: || <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">In this survey, participants will be asked to complete a questionnaire in regards to general information about themselves. Additionally, they will be asked to reveal information regarding how they choose to travel.

If you have any questions, please email: Nalini Persaud- nalini.persaud@utoronto.ca || 1 – Must live in Canada (In Mississauga) 2 – Must be 18 years of age || <span style="display: none; font-size: 8pt; font-family: 'Arial','sans-serif'; text-align: center;">Bottom of Form ||
 * <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Restrictions/Prerequisites: || <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Eligibility Requirements:
 * <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Compensation: || <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">None ||
 * <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Location: || <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Sheridan College, Square One (Bus Terminal), South Common (Bus Terminal) ||
 * <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Duration: || <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">1 hour ||
 * <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">Date posted: || <span style="font-size: 8.5pt; color: black; font-family: 'Arial','sans-serif'; letter-spacing: 1.4pt;">2009-03-09

__Part C__
Each team will generate a series of scenarios that reflect user interaction, as informed by the user study (min 1 scenario per group member).

The collection of scenarios should reflect the full complexity of the technology and usage context in question (e.g., it should hit on all the important people, activities, context and technologies you've noted...)

While scenarios may be forward looking (e.g., describing features or functions that don't yet exist, but should) the scenarios should be partially based in actual use patterns (e.g., actual problems that do exist at present...) In other words, the scenarios must reflect at least in part what the current situation is and not be complete conjectures on what could be.

Each scenario will be broken down to requirements, prioritized from "must" to "would be nice" using the MoSCoW approach from text and lecture notes.

(P.S DEAREST GROUP MEMBERS: Here's a guideline to what I am sort of hoping for. Please keep in mind that the MSCW are priorities, so try to keep it different for all scenarios that you're doing. And yes I know we'll overlap, but better to have too much info than too little. - Reagan Cheong) <span style="font-size: 11pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif';"> <span style="color: black; font-family: 'Arial','sans-serif';">**Reagan's Scenario 1**

Jeremy is a businessman who is the Vice President of Dual Energy Corporation. Although Jeremy has a very stable income and can easily afford luxury cars, he’s also an environmentalist who would rather take public transport if possible to lower the carbon footprint. Jeremy purchased a transportation smart card via internet and has recently made payment online to load it with $50. He walks to his nearby bus stop and notices the next bus for his stop will arrive ETA 5 minute which is right on schedule. He swipes his smart card to notify the oncoming bus driver that he’s waiting; he gets on and pays with the same smart card. Jeremy arrives 30 minutes early because he always leaves a margin of error on part to his commuting to work.

Must have – Bus, stop, time schedule Should have – A Kiosk that provide ETA arrival of bus, and key card swipe to provide notification of passenger waiting for smooth transit operation. Could have – wifi or 3G feed that provide information on the exact location of the bus for the route. This could be retrieved either via cell phones, PDAs or laptops Want to have but Won’t – a completely different transit system that runs multiple vehicles coordinated by a computer that caters to the demand for transportation. The location of the patron and their destination would have to be determined before execution.


 * Reagan's Scenario 2**

Edna is a retired women age 65, she is a relatively active and enjoys commuting to nearby health clubs or shopping malls but has knee problems. It is winter and Edna wants to travel to the health club to meet some friends and to attend a swimming class. Edna walks to the bus stop and realises the bus is going to arrive in 15 minutes, which is 10 minute off schedule. She swipes her card at the kiosk and notices a warning that the credit on the smart card is under $10. She pulls out a $10 bill and inserts it into the kiosk and retreats to the booth that provides better wind protection. 1 Minute before the bus arrives; the kiosk flashes the route number and announces “bus arriving”. Edna almost dozed off, but had enough time to prepare for the bus’s arrival. The bus driver arrives and already knows he’s picking up a handicapped person, so he lowers the bus immediately when he arrives. Edna walks in and swipes her card to pay the transit and arrives to her location comfortably, efficiently and safely.

Must have – lowering bus, timetable, waiting booth. Should have – Easy intuitive payment method on kiosk, ETA of bus, announcement of bus arrival Could have – Well enclosed booth that adapts to the seasons (particularly winter), visual awareness of bus arriving being made. Want to have but won’t – personal transit that arrives at the doorstep or even apartment complex windows (reference to the movie minority report).

**Reagan’s Scenario 3** Samantha is a mother of twins who are 2 year old, and due to Samantha’s husband’s busy schedule, she is left alone to tend to their children. She often take her twins to the park, swim lessons, and grocery shopping, thus she’s a frequent transit user. Samantha decides to take the trip down town to centre island, but this time the entire family will be travelling there. They walk to the waiting booth, and Samantha swipes the card at the waiting kiosk which prompt a request on input whether she needs the ramp lowered or not (default not lower ramp). She accidentally input no ramp required, and was not worried since her husband is there to help. The bus arrives and the bus driver makes a judgement to lower the ramp even though the message was not conveyed to him/her. Samantha carries two cards with her where one is for adult fare, and the other card is a personal card of her twins that would provide fare price based on age (eg. Child fare, student fare, etc.). Eventhough her husband has his own transit card, she swipes twice on her card to pay, and the twins card for payment as well. Payments are made, the driver approves that it’s a two adult pay and two child pay and the family travels to their destination. <span style="color: black; font-family: 'Arial','sans-serif';">Must have – lowering bus, timetable Should have – Easy intuitive payment method on kiosk, ETA of bus, announcement of bus arrival, simple kiosk instruction. Could have – a Kiosk that provides updated weather report to make her decisions about travelling with the twins that day. Want to have but won’t – bus that drops them off directly where they need to be. .............................................................................................................................................................................................................................. <span style="font-weight: normal; color: black; font-family: 'Calibri','sans-serif';"> Susan is 68 year old woman, who is the charity event organizer for her church. As part of her duties, she must use some of the churches donations to purchase toys for the children who attend the church’s services every Sunday. Susan, who does not own a car, was dropped off by her son Mike at the Square One Shopping Centre. However Mike informs his mother that he would not be able to pick her up after shopping as he has an important business meeting in the afternoon. Mike and Susan both agree that taking the Mississauga Bus Transit would be the best solution.
 * __ Nalini’s Scenario One: __**

Having spent 4 hours in the mall, and going perhaps a bit over board with her shopping, Susan’s hands are over flowing with shopping bags. She manages to walk over to the Mall’s Bus Terminal and is waiting on the bus. She does not know how long the wait will be, nor does she know if she has enough time to purchase something to eat, as she is very hungry after her long shopping ‘adventure’. Susan also does not know the cost of taking the bus, as she is she does not take the bus regularly. Soon, Susan begins to feel cold as she waits with the cold winter air for her bus. She is wishing for her son Mike to pick her up! Bus Schedule showing the bus’s departure times A cashier to sell key cards to new riders of the Transit System A ramp or lowering for the bus, so that it is easier for seniors to get aboard the bus
 * __ Must have __**

__ **Should have** __ A key card swipe An electronic kiosk Vending Machines Available __ **Could have**  __ Heated Waiting Booths __

**Want to have but won’t** __ Transit Calculator to indicate how much her trip will cost her and how long her trip will take. .................................................................................................................................................................................................................................
 * __ Nalini’s Scenario Two: __**

Priya is a 19 year old girl, who has just transferred from, University of Waterloo to the University of Toronto at the Mississauga Campus. She is new to the Mississauga area, and as a result of her transfer, does not know anyone on campus. Priya is also a CCIT student and realizes that she must take the bus to Sheridan in Oakville, to attend her class. Not knowing that UTM provides a direct bus to the Sheridan campus, Priya writes down the address of the school and takes the bus to South Common, where she must then wait to transfer to another bus that will take her straight to Sheridan.

On arrival, Priya becomes very hungry and sees that there is a food court nearby. She does not know how long the second bus will take to arrive but decides to go get something to eat quickly. It has been 5 minutes since she left the bus stop, she does not know how long she has to wait. She is also fumbling to hold her T-card and her Transit card as she tries to adjust her backpack. Priya, is slightly panicking as she is imaging what cruel punishment she might have to endure if she reaches late for class, she is trembling at the thought that her CCT333H5S professor will literally, eat her alive for coming late to his class!
 * __ Must have __**
 * Bus schedule indicating the bus’s departure times **

A key card swipe An electronic kiosk One issued card for travel **
 * __ Should have __****

Soothing music so that passengers can be more relaxed (e.g.: Classical or Jazz) A communication line to a transit operator, so that the passengers can find out how long till the bus arrives. Transit Calculator to indicate how much her trip will cost her and how long her trip will take.
 * __ Could have __**
 * __ Want to have but won’t __**

Scenario: Undergraduate students Maryam ali is an undergraduate international student living in Mississauga. She uses Mississauga transit to commute daily but this has not proven to be very cost friendly for her as her transit expires and she needs to purchase a new one on her return home and she needs to keep the exact currency for the ticket all the time. She was notified about the smart card which she purchased right after and loaded an amount of $100. She was late in checking her email, there has been a seminar arranged at her university which she needs to attend. She uses a public transportation system. Her task is to each the seminar hall on time so she doesn’t misses out on anything. Bus- this forms the basis of Mississauga transit. This is a must have, firstly to begin the whole process of using the public transportation system. This public transportation vehicle designed to carry passengers is the most frequently used service, assisting around 30 million riders annually, comprising of many students, varying in ages and stages and of which one is Maryam Ali. This is a pre-requisite for the smart card she which has purchased to make her commuting unproblematic. She needs to make sure that a bus will be available for a ride. Smart card- This is the pre-paid debit card, which is what the whole focus is on. Maryam purchased this card and it will be her first time to use it on her public transportation service. This card would help her to inform the bus driver that she is waiting for him to arrive. Passenger- here the passenger is Maryam Ali, a university going student, however students can differ in ages and academic careers. They can be either coming from middle school, high schools, adult schools, colleges, undergraduate students from universities, post graduate students etc. Mississauga transit is the source of her other socialization as well besides her academic life. Bus schedule: A bus schedule is important so that she can decide on her timings. She needs to do her time management as she was late in checking her email. She needs to rush so she doesn’t miss out on the seminar. A bus schedule will allow her to see what time will the bus be available for her. The schedule would be available on the internet, on the phone service, and in a hard copy available at the bus stops. Phone service: A 24 hours phone service should be available. This is one of the options she can use. A toll free number should be appointed which would provide bus schedules and the current status of the bus, minute to minute information, to the callers. Maryam can call up at the number at anytime of the day to find out information regarding their trips. Bus stop: Bus stops should be situated in every block, too much of walking in severe winter weather can be very dreadful. There might be chances of maryam’s trip being cancelled due to some major walking she would have to do, so if she plans to the extreme cold, it would result in the cancellation of her trip. Waiting booth: A waiting booth should be provided for protection from the severe winter weather which Canada faces. It will provide warmth to maryam. She can prevent herself from the fast wind by staying inside the booth. Its seats can also allow her to relax and rest while waiting for the bus to arrive. However, just to add this will also be useful in summers when the temperature raises high. It will provide shade from the sunlight while waiting for the public transportation. A warming closed door glass booth not allowing the cold air inside. It could also have a heating system which would provide further warmth. A helping machine- Maryam can enter the bus number she is waiting for and this machine would tell her that the bus is currently at which location and is heading towards where. It will tell her how long the bus will take to reach their location. A system would be stored in the bus which would be linked to all these machines, that would be tracking the current location of the bus through the GPS. So when a student enters the bus number, or the bus route, within seconds the system would track the nearest bus and give the exact time it would take to reach that desired stop, the exact site of the bus. The machine can also help her to know the number of trips she can make with the balance available in her account. A service of the bus that will take the shortest route to drop her at the exact location and pick her up from that very location when she is done. that service would just be a phone call away
 * ANAM's Scenario one:**
 * MUST have: **
 * SHOULD have: **
 * COULD have: **
 * Want to have but wont: **

**scenario 2**
Zobia is a 25 year old mother of 3 young babies. Who came to Canada a few months ago. She needs to take her kids for vaccination to the doctor and later buy some clothes for them. Her husband has gone overseas for some business matters, and she does not yet have a driving license. She has to take the Mississauga transit to take her kids to the clinic that is situated at the erin mills town center, from where she lives far away. It is 12 noon, snowing outside and she has an appointment of 1:15. Her husband before leaving on the business tour got her a smart card which she can use for travelling around in the transportation service. She is in a rush, has to carry her own belongings, kids stuff; push a stoller, etc. She quickly gets her kids ready to make sure she reaches the clinic on time as she is well aware of the fact that commuting through the public transit with 2 little babies can be a hassle. However, reaching meeting the doctor at the appointed time is very important as well A bus schedule so she knows when will the bus be arriving, in order to arrive at the bus stop before that time. A trip planner: This can be available online so she knows which bus she has to take from her nearest bus stop to reach the desired destination The smart card: when she swipes the smart card, the bus driver who is to arrive at that stop would get the information in advance that she will be having a baby carriage, as this would be indicated on her card. A waiting booth with a wide entrance to allow the stroller for the twins. An automatic lowering of the ramp of the bus, so the stroller can go into the bus. A waiting booth that would provide heating circulation within. A bus service that will be more convenient which would drop her off at the exact location so that she doesn’t have to walk in the extreme cold weather with her 3 young kids. This would keep the kids warm.
 * Must have: **
 * Should have: **
 * Could have: **
 * Want to have but won’t: **

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<span style="font-size: 12pt; color: black; line-height: 115%; font-family: 'Arial','sans-serif';"> <span style="font-weight: normal; color: black; font-family: 'Calibri','sans-serif';"> <span style="color: black; font-family: 'Arial','sans-serif';">